CDM Creative LLC Privacy Policy
Effective Date: October 14, 2026
Last Updated: October 14, 2026
Website: learn.candicedmadrid.com
Company: CDM Creative LLC
Contact Email: info@cdm-creative.com
1. Introduction
CDM Creative LLC (“Company,” “we,” “our,” or “us”) operates learn.candicedmadrid.com.
This Privacy Policy explains how we collect, use, disclose, and retain personal information when you:
Visit our website.
Purchase or access our courses, digital products, workshops, or memberships.
Schedule or receive consulting services.
Subscribe to our emails or text messages.
Request a free resource.
Participate in our communities or events.
Contact or otherwise interact with us through this website or its associated services.
Courses, content, and services may be presented under the Candice D. Madrid name or branding. CDM Creative LLC is the company responsible for the practices described in this Privacy Policy.
“Personal information” means information that identifies, relates to, or can reasonably be linked to an individual, as defined by applicable law.
This Privacy Policy describes our practices. It does not, by itself, constitute consent to marketing messages, nonessential tracking, or other activities requiring separate consent.
2. Information We Collect
The information we collect depends on how you interact with us and which services you use.
2.1 Information You Provide
We may collect:
Contact information, such as your name, email address, mailing address, and telephone number.
Purchase information, such as billing details, products purchased, transaction records, and payment status.
Account information, such as account identifiers, login information, and profile details.
Business information, such as your business name, website, goals, project details, and materials provided for consulting.
Communications, such as emails, contact-form submissions, support requests, survey responses, and feedback.
Course participation information, such as assignments, comments, and responses you submit.
Scheduling information, such as appointment selections, availability, and intake-form responses.
Community content, such as posts, comments, or messages you choose to share.
Marketing preferences and consent records, including email subscriptions, SMS opt-ins, and opt-out requests.
Please do not send sensitive personal information—such as Social Security numbers, financial-account passwords, medical records, or government identification—unless we specifically request it through an appropriate process.
2.2 Information Collected Automatically
Our website and connected platforms may automatically collect:
IP address and approximate location derived from it.
Browser type, device type, and operating system.
Pages visited, referring pages, and links clicked.
Dates, times, and duration of visits.
Cookie identifiers and similar online identifiers.
Course-access activity and progress.
Technical logs and error information.
Depending on the tools used, we may also receive information about interactions with our emails, such as whether a message was opened or a link was clicked.
2.3 Information From Other Sources
We may receive information from providers supporting our business, including payment processors, website platforms, course platforms, scheduling services, communication providers, and analytics services.
For example, we may receive payment confirmations, delivery status, account activity, or customer-support details.
If you interact with us on social media, we may receive information you make available through that platform, subject to your settings and the platform’s policies.
3. How We Use Information
We use personal information as reasonably necessary to:
Process purchases and deliver products.
Create and manage accounts and course access.
Provide consulting services and customer support.
Schedule appointments and communicate about services.
Deliver resources you request.
Send order confirmations, billing notices, access instructions, and other service communications.
Send email and SMS marketing consistent with your choices and applicable law.
Record and honor consent, unsubscribe, and privacy preferences.
Understand how people use our website and offerings.
Improve our content, products, services, and customer experience.
Maintain security and investigate suspected fraud or misuse.
Maintain business, accounting, and tax records.
Meet legal obligations and resolve disputes.
If we plan to use information for a materially different purpose, we will provide additional notice and obtain consent where required.
4. Payments and Billing Information
Payments are handled through the payment services identified at checkout.
These providers process payment information according to their own privacy notices and applicable agreements.
We receive information needed to administer purchases, such as transaction status, purchase amount, billing contact details, and payment-method information made available by the processor.
The payment information available to us depends on the payment service and payment method used.
Do not send complete payment-card details, card security codes, or financial-account passwords through email, contact forms, text messages, or social media messages.
5. Cookies, Analytics, and Similar Technologies
Our website and connected platforms may use cookies, pixels, server logs, and similar technologies.
5.1 Necessary Technologies
These support functions such as:
Account login.
Shopping carts and checkout.
Security and fraud prevention.
Saving privacy preferences.
Delivering purchased content.
5.2 Analytics and Functional Technologies
Where enabled, these help us understand website use, measure performance, remember preferences, and improve functionality.
Embedded content, such as videos or scheduling tools, may also collect information when loaded or used.
5.3 Advertising Technologies
Where we enable advertising technologies, they may be used to measure advertising performance or support targeted advertising.
These technologies may collect online identifiers, device information, and information about interactions with our website.
We obtain consent and provide opt-out mechanisms where required by applicable law. Any required additional disclosures are provided through the relevant collection notice or privacy-preference interface.
5.4 Your Choices
You may manage cookies through your browser settings and any privacy-preference controls made available on our website.
Blocking certain technologies may affect website functionality.
Where applicable law requires consent for nonessential technologies, we obtain that consent before activating them.
Where applicable law requires us to recognize qualifying browser-based opt-out signals, such as Global Privacy Control, we honor those signals for the activities covered by that law.
You may also contact info@cdm-creative.com with questions about tracking or to submit an applicable opt-out request.
6. When We Disclose Information
We disclose personal information as reasonably necessary for the purposes described in this Policy.
6.1 Service Providers
We may disclose information to providers that support:
Website hosting and operation.
Payment processing.
Course and digital-product delivery.
Email and SMS delivery.
Appointment scheduling and video meetings.
Customer support and project management.
Analytics, security, and recordkeeping.
Accounting, legal, and other professional services.
We limit access according to the provider’s role and use appropriate agreements where required.
6.2 Advertising Providers
If we use advertising tools, information may be disclosed to the providers of those tools as described in Section 5.
Certain disclosures may qualify as a “sale,” “sharing,” or processing for targeted advertising under applicable privacy laws, even when no money is exchanged.
Where those laws apply, we provide the required disclosures and honor applicable opt-out rights.
SMS consent records and mobile information collected for our text-message program are subject to the additional restrictions in Section 8.
6.3 Legal and Security Purposes
We may disclose information when reasonably necessary to:
Comply with law, legal process, or lawful government requests.
Protect the rights, safety, or property of our business or others.
Investigate fraud, security incidents, or unlawful activity.
Establish, exercise, or defend legal claims.
6.4 Business Transfers
Information may be disclosed in connection with a proposed or completed merger, acquisition, reorganization, or sale of business assets, subject to applicable confidentiality protections and legal requirements.
Any transfer of SMS-program information remains subject to the restrictions described in this Policy and applicable consent requirements.
6.5 At Your Direction
We may disclose information when you direct us to do so or provide permission.
7. Email and Marketing Communications
If you subscribe to our mailing list or otherwise authorize marketing communications, we may send information about our content, courses, products, services, and events.
Requesting a resource allows us to deliver that resource. Any additional marketing enrollment will be disclosed at the point of collection and handled according to applicable consent requirements.
You may unsubscribe from marketing emails through the link included in those emails or by contacting info@cdm-creative.com.
Unsubscribing from marketing does not prevent necessary communications about purchases, account access, billing, appointments, or active services.
We may retain limited information to record and honor your unsubscribe preference.
8. SMS and Text Messages
8.1 SMS Enrollment
CDM Creative LLC offers text-message communications related to our courses, digital products, consulting services, and other offerings.
Depending on the program you choose, messages may include:
Course updates and enrollment reminders.
Appointment reminders.
Purchase and account notifications.
New product announcements.
Special offers and promotions.
We obtain the consent required for the type of messages being sent. Automated marketing texts require a separate affirmative opt-in.
Providing a telephone number, making a purchase, or accepting our general Terms & Conditions does not, by itself, enroll you in promotional text messages.
Consent to receive marketing texts is not a condition of purchase.
8.2 Information Collected for SMS
We may collect and retain:
Your mobile telephone number.
Your enrollment and consent records.
The date, time, and source of your opt-in.
Messages you send to us.
Message delivery and interaction information.
Your opt-out requests.
We use this information to operate the program, respond to requests, maintain records, and honor your communication preferences.
8.3 Message Frequency and Charges
Message frequency varies based on the program, your activity, and the communications you request.
Message and data rates may apply according to your mobile carrier’s plan.
Message delivery depends on your carrier and other service providers and is not guaranteed.
8.4 Opt-Out and Help
You may opt out by replying STOP to a text message.
You may also revoke consent through another reasonable method, including emailing info@cdm-creative.com and identifying the telephone number involved.
After you opt out, you may receive a single nonpromotional message confirming your request. We will honor your request within the period required by applicable law.
For assistance, reply HELP or contact info@cdm-creative.com.
Opting out of marketing texts does not cancel a purchase or consulting agreement. Necessary service communications may continue through other appropriate channels.
8.5 Mobile Information and Consent Records
We do not sell, rent, or share mobile numbers collected for our SMS program with third parties or affiliates for their own marketing or promotional purposes.
Text-message originator opt-in data and consent are not shared with third parties for their own marketing purposes.
We may disclose information to service providers that help deliver and administer our text-message program, subject to appropriate restrictions, or when disclosure is legally required.
These restrictions apply even if other sections of this Policy permit disclosures for different purposes.
8.6 Changes to the SMS Program
We may change or discontinue the SMS program. If a change requires additional notice or renewed consent, we will provide that notice or obtain consent before implementing it.
9. Consulting, Meetings, and Recordings
During consulting services, we may receive business information, project materials, and other information you choose to provide.
We use that information to deliver the agreed services and administer the client relationship.
If we plan to record a meeting or use an automated transcription or AI meeting-assistance tool, we will disclose this before use and obtain consent where required.
Before recording, we will explain its intended purpose and who will have access.
We will not use private consulting recordings, identifiable client materials, or your likeness in public marketing without separate permission.
10. Communities and Public Contributions
Information you post in a public area, community, group session, or social media platform may be visible to other participants or the public, depending on the setting.
Others may copy or use information you choose to share. Avoid posting sensitive or confidential information in these spaces.
We do not treat a public comment or community post as blanket permission to use your name, image, or identifiable feedback in advertising. We obtain separate permission where appropriate or required.
11. Information Retention
We retain information for as long as reasonably necessary for the purposes described in this Policy, including:
Providing products, account access, and services.
Managing active client relationships.
Maintaining required tax, accounting, and transaction records.
Meeting legal obligations.
Resolving disputes and preventing fraud.
Maintaining security.
Documenting consent and honoring privacy preferences.
Retention periods depend on the type of information, the purpose of collection, contractual requirements, and applicable law.
When information is no longer needed, we delete it, anonymize it, or securely dispose of it as appropriate.
A deletion request or marketing unsubscribe may not require immediate removal of records we must retain for legal or other permitted purposes.
Information in backups may remain until those backups are routinely replaced, subject to appropriate protections.
12. Information Security
We use reasonable administrative, technical, and organizational safeguards appropriate to the information we handle.
However, no internet transmission or storage system is completely secure. We cannot guarantee absolute security.
If a security incident triggers legal notification obligations, we will provide required notices consistent with applicable law.
You should protect your account credentials and notify us promptly if you suspect unauthorized access.
This Policy does not waive rights you may have concerning a security incident.
13. Your Privacy Choices and Rights
Depending on where you live and whether a particular privacy law applies to our business, you may have rights to:
Request access to personal information.
Correct inaccurate information.
Request deletion.
Obtain a portable copy of certain information.
Withdraw consent where processing relies on consent.
Object to or restrict certain processing.
Opt out of qualifying sales, sharing, targeted advertising, or certain profiling.
Appeal a denied privacy request.
Complain to an appropriate privacy regulator.
To make a request, email info@cdm-creative.com with the subject line “Privacy Request.”
We may ask for information reasonably necessary to verify your identity and understand your request. Where applicable, an authorized agent may submit a request on your behalf, subject to verification.
We respond within the time required by applicable law. If we cannot fulfill a request, we will explain the reason and provide appeal instructions where required.
To appeal a decision, email the same address with the subject line “Privacy Request Appeal.”
We do not unlawfully discriminate against individuals for exercising applicable privacy rights.
14. International Visitors
CDM Creative LLC operates in the United States. Our service providers may process information in the United States and other countries.
These countries may have different privacy protections from your country of residence.
Where applicable law requires safeguards for international transfers, we use an appropriate lawful transfer mechanism.
If the European Union or United Kingdom’s data-protection laws apply to our processing, our legal basis depends on the activity and may include:
Performing a contract or taking requested steps before entering one.
Complying with legal obligations.
Pursuing legitimate interests, where those interests are not overridden by your rights.
Consent, where required.
Where we rely on consent, you may withdraw it without affecting the lawfulness of processing before withdrawal.
If applicable, you may also lodge a complaint with the relevant data-protection authority.
15. Children’s Privacy
Our courses, consulting, and purchasing services are intended for adults age 18 and older. Our website is not directed to children under 13.
We do not knowingly collect personal information from children under 13.
If you believe a child under 13 has provided personal information to us, contact info@cdm-creative.com so we can investigate and take appropriate action, including deletion where required.
Additional protections may apply to minors under relevant laws.
16. Third-Party Websites and Platforms
Our website and offerings may link to or operate through third-party platforms.
Those providers may collect information under their own privacy policies. This Policy describes CDM Creative LLC’s practices and does not replace the policies of independent third parties.
Review their policies before submitting information or using their services.
17. Changes to This Policy
We may update this Privacy Policy as our services, tools, practices, or legal obligations change.
We will update the “Last Updated” date when revisions are made.
For material changes, we will provide additional notice where appropriate or required, such as a website notice or email.
If a change requires consent, we will obtain that consent rather than treating continued website use as sufficient.
18. Contact Us
For questions about this Privacy Policy or to submit a privacy request, contact:
CDM Creative LLC
Website: learn.candicedmadrid.com
Email: info@cdm-creative.com